Support And The Limits That Apply
Our support team is reachable by live chat, email and a UK +44 telephone line, and we ask that any complaint comes to support first, where our server records stand as the final evidence. Data moves over TLS 1.2 encryption, game outcomes are decided by a random number generator, and we never include balance information in our emails.
A few limits shape how you play. You must be 18 or older, and we allow one account per computer, IP address and phone number across all our domains. Only one browser tab may be active per account — playing across several tabs voids winnings. Withdrawals are capped at £2,000 per day, £10,000 per week and £40,000 per month, processed one request at a time in the order received, and a verified phone number, verified email and a deposit within the last 30 days are required before you cash out. Withdrawals of USD 1,000 or more trigger identity verification.
Weekly cashback of 5-15% is paid in real money with no wagering, claimed manually within 3 days and open to players subscribed to our Telegram bot. Accounts left dormant for 180 days become inactive and carry a £5 monthly admin fee until the balance reaches zero. You can read what members report on our player reviews page.